How to exercise your right of return?

To submit a request, it is sufficient to send a message:

by email to support.cy@coral-club.com, or via WhatsApp at +35796200819, indicating the following information:

• First and last name;
• Club number;
• Order number and date;
• Lot number;
• Recommended period of use;
• Product name;
• Reason for return (optional);
• Please attach photos and/or videos of the product and packaging (in case of damage or quality claims).

All information should be provided in free form in the Return Form: the file is available for download.

Return or exchange of goods may be arranged:

• In person at the sales office;
• Remotely through the Call Center;
• Online orders may be returned via courier service.

According to the Consumer Rights Law of the Republic of Cyprus 2013 (Law 133(I)/2013), adopted in implementation of Directive 2011/83/EU on Consumer Rights, the goods must be returned by the consumer without undue delay and no later than 14 calendar days from the date on which the consumer notified the seller of the decision to withdraw from the distance contract.

Return address:

Coral Club Distribution Ltd.
Arch. Makariou III 67 & 2B Orfeos Street, 1st floor, Office 103
1070 Nicosia, Cyprus
Marios Zampas

The return address and detailed instructions will also be confirmed by the regional support service after submission and processing of the return request.

Refunds are made within 14 calendar days from the date of receipt of the notice of withdrawal. However, Coral Club reserves the right to withhold the refund until the returned goods are received or proof of their dispatch is provided by the consumer — whichever occurs first — in accordance with the Consumer Rights Law of the Republic of Cyprus 2013 (Law 133(I)/2013), adopted in implementation of Directive 2011/83/EU on Consumer Rights.

Refunds are issued using the same payment method that was used when placing the order, or — by agreement with the customer — by transferring bonus points to the personal Coral Wallet account in the user’s personal cabinet.

Coral Club does not charge penalties, commissions, or hidden deductions in case of return or exchange, in accordance with the principles of fairness and responsibility.